QnE Terms and Conditions

Thank you for using QnE - A brand of Scitech (pvt.) Ltd. (QnE). We assure that you will find the use of QnE convenient and easy. By using this website you accept, without limitation or qualification, the Terms and Conditions set out below. If you do not agree with any of these Terms and Conditions, you must not use this website. It shall be your responsibility to check the terms & conditions for any changes or amendments which shall be made from time to time


1.      QnE Business and Scope of the Service Provided:

QnE is an ecommerce platform that provides an online grocery shopping experience to its users.

a.       Your order is an offer to buy from us. Acceptance of the order is at the discretion of QnE. A contract will only be given effect once we notify you that we have confirmed your order. At any point up until then, we may decline to supply the goods to you. Payment of the order is due at the time of delivery.

b.      Prices of products sold through our website may be different from those available in retail stores. 

c.       QnE team will deliver the products at the address specified during order confirmation. It is your responsibility to ensure presence of someone responsible to receive the order. Anyone receiving the order at the specified address will be presumed to be a person authorized by you to receive and is required to make full payment of the order. If the order is undelivered due to absence of any receiver or wrong delivery address, an additional delivery fees will be applicable on re-delivery of the order.


2.      Terms of Use:

Any order placed by you at our website is deemed to have been placed in accordance with these Terms of Use.

a.    Eligibility:

You represent and warrant that you are at least 18 years old and competent to enter into legally binding agreement. You shall not use this website if you are not competent to contract under the applicable laws, rules and regulations.

b.   Pricing:

All prices posted on this website are subject to change without notice. Prices of fresh fruits and vegetables change on a daily basis hence, prices prevailing at commencement of placing the order will apply. Posted prices include all taxes and charges. In case of any additional taxes or charges the same will be mentioned on the website. All prices are maximum retail price unless specified otherwise.

c.    Cancellation Policy:

It is our policy to permit you to cancel the order until a contract has been made effective i.e. before we notify you via email/sms/phone call of dispatch of the order. Once an order is dispatched, no cancellations can take place.

If any fraudulent transaction is suspected or a transaction is not in accordance with these Terms and Conditions, we reserve the right to cancel such order. We may also flag such suspected users of our website, deny access to them and even cancel any orders placed by them.

d.   Discounts and Coupons:

Each voucher/discount coupon may have certain conditions such as a minimum order requirement, single use or validity for a specific time period. Upon entering the coupon code on the website bill amount is automatically adjusted as per the conditions of the coupon. You are eligible to use only one promotional/discount scheme at a time. Discount coupons are irreplaceable if lost or stolen and cannot be sold, refunded, exchanged, transferred, shared or returned. No reproduction of voucher code is permitted. QnE reserves the right to verify the coupon and declare it null and void if any duplication or fraudulent activity is suspected. All decisions of QnE with regards to the discount codes and promotional coupons are final.

e.    Payment:

All payments are to be made in full and in cash (only in PKR) at the time of delivery.

f.    Returns and Refunds:

If for some reason you are not satisfied with the product delivered, please contact our customer service team at (021) 38771611 or [email protected] within 2 days after delivery, however in case the claim is not made within the specified time, we are not responsible for the return or refund of the same. There will be no charge for the replacement or return of the items.

g.   Referrals:

QnE allows customers to refer their friends and get benefits. However, QnE reserves the right to withhold the referral bonus if,

         i.  duplicate accounts belong to the same person; or

        ii.  members stay at the same address.

h.   QnE Points:

QnE Points are offered to you when you place an order on our website. Calculations of the QnE Points are based on the value of your order. On purchase of products worth Rs. 100, you will get 1 QnE Point worth Rs 1. These points can be redeemed on your next order with QnE. The total discount offered through points will be reflected on your final invoice.


3.      Intellectual Property:

All material contained on this website and/or associated to this service is owned by or licensed to QnE. This material includes, but not limited to, design, layout, look, appearance, graphics and contents. Reproduction of any of the same in any form is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

The trademarks “QnE” and “QnE” or any other trademarks associated to this service are the intellectual property of QnE exclusively unless stated otherwise. Whereas, the trademarks appearing on the third party’s products which are being displayed and offered to be sold/supplied through this website are believed to be the property of the manufacturers/suppliers of such goods or licensed to them or they have authorizations from the owners of such trademarks and QnE does not take any responsibility or liability of any claim in respect of any use or misuse of such trademarks.  


4.      Delivery information:

Currently deliveries are only made in DHA, Clifton, Society Zone, Gulshan-e-Iqbal and North Nazimabad areas of Karachi. Any order booked for a delivery in the areas beyond the above mentioned areas will not be entertained and we do not accept any responsibility for non-delivery of the order.

QnE delivers seven days a week in between 9:30 am to 8:00 pm during the time slot selected by you which is made available on a first come first served basis.

No order below Rs. 500 will be entertained and all deliveries are free of charge. There are no extra taxes, hidden costs or additional shipping charges. The prices mentioned on the website are the final prices. However, if no one is available at the specified address at the time of delivery, we will reschedule the delivery and a fee of Rs. 50 will be charged for second attempt of delivery.

The delivery date and slot can be changed by contacting our customer service team on (021) 38771611 or emailing us at [email protected] or at the website. If the order timing is changed once the order is dispatched, a fees of Rs. 50 will be added to the bill.


5.      Your Account:

Before you place an order, if you have any questions relating to these Terms and Conditions please contact our customer service team by e-mail at [email protected]. To access some areas of the website, it is important to create an account and become a member of QnE.

As per the agreement, in order to transact with QnE you agree to provide us your correct, complete and up to date information including, but not limited to, your legal name, billing and delivery addresses, telephone number and you are required to promptly notify QnE of any change in your Customer Registration Data at [email protected]. Once you become a member, safeguarding and maintaining confidentiality of your account user name and password is your responsibility. Where a fraud is detected with your account or any other irregular activity, QnE reserves the right at its sole discretion to cancel any offers, your orders and suspend/terminate the account.





7.      Indemnity:

You agree to defend, indemnify and hold harmless QnE, its employees, directors, officers, agents and their successors and assigns against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, including, but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this agreement.


8.      Arbitration:

In case if any dispute arises between you and QnE, and if same is not settled by mutual consultation, it will be referred to arbitration under the Arbitration Act, 1940, the award of the arbitrators or umpire, as the case may be, shall be final and binding and arbitration proceeding shall be held in Karachi.


9.      Privacy and Security:

QnE believes in giving the highest priority to its customers. Your privacy is important to us and we want you to feel safe and at ease while shopping at our website. This privacy policy will illustrate the information that is gathered and protection techniques of such information, as well as the uses of the information you provide to us. The fact that you trust us and are shopping at our website means that you agree and accept the practices described in this privacy and security policy that may be changed from time to time.         

a.    What personal information is collected:

Anyone can freely browse the website without registering. Placing an order with us would require you to share your personal details with us. Your use of the materials included on this website is for information and shopping purposes only. You agree you will not distribute, publish, transmit, modify, display or create derivative works from or exploit the contents of this website in any way. At the time of placing your order, you have the option to either check out as a guest or become a member. In both cases, information such as your name, email address, telephone number, billing and delivery details are required. If you are checking out as a guest, you will not be a registered member of QnE and not eligible for QnE Point, however your information will be saved with us.

b.   What Cookies are collected:

QnE also reserves the right to store certain types of information through cookies. Cookies enable us to store certain information for future use so that you do not constantly have to re-type things for example information collected through chat room or emails and information about your buying experience is stored in order to offer you the best shopping experience and resolve all other issues. But QnE cookies do not store information for any promotional or marketing purposes, nor do we share that information with any third party.

c.    How Does QnE Use Your Information:

We use your personal information to enhance our services and personalize your shopping experience. We do not sell or rent the customer information to any third parties except to provide QnE service or as explained below:

i.  QnE may use the customer data such as demographics and disclose to advertisers, partners and other for various purposes.

ii. QnE may hire other companies for certain activities like delivering packages and data analysis. These companies may have access to your personal information to perform their activities.

d.   How to change or remove your personal information:

You have right to change or remove your personal details by contacting QnE or by accessing the My Account page. You may also contact our customer care team on [email protected] or our helpline (021) 38771611. You may also request us to remove your personal information saved with us and we will not use your information in any way.

e.    Links With Other Website:

QnE website links to other social websites that may collect personally identifiable information about you. QnE is not responsible for the contents of those linked websites.

f.    Security Precautions:

QnE whenever collects your information through the website, it is collected through a secure server and it protects it against any unauthorized access to prevent loss, misuse or alteration of any of your information.